Once you have purchased a Cloud Server from us, you can connect to it using an SSH client (PuTTY for Windows or Terminal for Mac/Linux). Connect to your Cloud Server via SSH to perform administrative tasks on the server, such as installing software packages or configuring web applications.

Step 1: Accessing your service

Log in to the client portal and enter your login credentials. Find your Cloud Server service under "My Products and Services" and click on "Product Details." On the page, you will see:

  • Service Actions: management buttons (Start, Stop, Reboot);
  • Instance Details: information regarding Status (Running, Stopped), Public and Private IP Address, Image Name, Core Count, RAM Size, and Disks Size.

Step 2: Connecting to the server

To connect to your Cloud Server, use an SSH client. The connection information is available in the "Connection Details" tab on the Product Details page.

For Windows (PuTTY):

  • Download the .pem file from the client portal;
  • Open PuTTYgen, click Load and select the .pem file. Click Save private key and save it as .ppk;
  • Open PuTTY, enter Host Name: ‘username@YOUR_IP_ADDRESS’, navigate to Connection → SSH → Auth and select the .ppk file. Click Open.

For Mac/Linux (Terminal):

  • Save the .pem file in ~/.ssh/ using: mv ~/Downloads/cloud-server-key.pem ~/.ssh/;
  • Set the correct permissions: chmod 400 ~/.ssh/cloud-server-key.pem;
  • Connect using: ssh -i ~/.ssh/cloud-server-key.pem username@YOUR_IP_ADDRESS.

Default Usernames

  • Ubuntu: ubuntu / Debian: admin / Amazon Linux: ec2-user;
  • CentOS: centos / WordPress, LAMP, Node.js (Bitnami): bitnami.

Common Issues

  • "Permission denied (publickey)": Check the .pem file and the username (for WordPress use bitnami). Ensure permissions are set to chmod 400;
  • "Connection timed out": Check if the server is in a "Running" state and that you are using the correct IP address;
  • "Host key verification failed": Run: ssh-keygen -R YOUR_IP_ADDRESS.

Managing your Cloud Server

From the Service Actions section, you can manage your Cloud Server:

  • Start: Click "Start" and wait 30-60 seconds;
  • Stop: Click "Stop" and confirm the action;
  • Reboot: The server will reboot automatically within 1-2 minutes.

Additional Information

Windows Server: The connection process is different. Please contact support for RDP instructions. Firewall: By default, ports 22 (SSH), 80 (HTTP), and 443 (HTTPS) are open. For other ports, please contact support.

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